Privacy Policy
Who We Are
Plexwavelex Labs operates as an educational platform specialising in figure drawing instruction and creative development. We're based in Portsmouth and have been helping artists develop their skills since our establishment. Our commitment to privacy reflects our respect for the creative community we serve.
This policy explains how we handle your personal information when you interact with our website, enrol in our programmes, or contact us about our services. We believe transparency builds trust, which is why we've written this in plain English rather than legal jargon.
Information We Collect
The information we gather falls into several categories, depending on how you interact with us. Most of what we collect is information you choose to share when reaching out or signing up for our programmes.
- Contact details like your name, email address, and phone number when you enquire about courses
- Postal address information for course materials and correspondence
- Educational background and artistic experience to help tailor our instruction
- Payment information processed through secure third-party systems
- Website usage data including pages visited and time spent on different sections
- Device and browser information to ensure our site works properly for everyone
- Communication records from emails, phone calls, and support requests
We don't collect sensitive personal data unless absolutely necessary for educational purposes. For instance, we might ask about any accessibility requirements to ensure our courses meet your needs.
How We Use Your Information
Your information helps us provide better educational experiences and maintain our learning community. We're not in the business of selling data or bombarding you with irrelevant marketing.
We might send you information about new courses or workshops, but only if you've expressed interest. You can opt out of these communications at any time, and we'll respect that choice immediately.
Sometimes we use anonymised data to understand which parts of our website are most helpful or which course topics generate the most interest. This helps us develop better resources for future students.
Sharing and Third Parties
We keep your information within our organisation whenever possible. However, some essential services require working with trusted partners who help us deliver our educational programmes.
Payment processing goes through established financial service providers who maintain their own security standards. We don't store credit card details on our systems. Our email communications use professional mailing services, but we maintain control over who receives what information.
If we ever need to share information for legal reasons, we'll do so only to the extent required by law. We've never had to do this, but transparency means acknowledging the possibility.
Your Rights Under UK Law
UK data protection law gives you significant control over your personal information. These aren't just theoretical rights – we've set up practical ways for you to exercise them.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this in a readable format within one month.
Correct Information
Ask us to fix any inaccurate or incomplete personal data. We want our records to be correct too.
Delete Your Data
Request deletion of your personal information, though we might need to keep some records for legitimate educational purposes.
Restrict Processing
Ask us to limit how we use your information while we resolve any concerns you might have.
To exercise any of these rights, simply contact us using the details at the bottom of this page. We'll respond promptly and won't make you jump through unnecessary hoops.
Data Security Measures
Protecting your information is something we take seriously, not just because the law requires it, but because it's fundamental to maintaining trust in our educational community.
Our website uses encryption to protect data in transit. Personal information is stored on secure servers with restricted access. We regularly update our security measures and train our team on data protection practices.
How Long We Keep Information
We don't keep personal information indefinitely. Our retention periods depend on why we collected the information and any legal requirements we need to meet.
Student records are typically retained for seven years after course completion to provide references and maintain educational continuity. Marketing contact information is kept only while you remain interested in our programmes.
Financial records follow standard accounting retention periods. Website usage data is generally anonymised after two years unless needed for specific technical purposes.
Cookies and Website Technology
Our website uses cookies to improve your browsing experience and help us understand how people use our site. Most are essential for basic functionality, while others help us analyse usage patterns.
You can control cookie settings through your browser preferences. Disabling certain cookies might affect some website features, but won't prevent you from accessing our main content or contacting us.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify current students and recent enquirers by email.
The current version is always available on our website with the revision date clearly marked. We encourage you to review it periodically, especially if your relationship with us changes or expands.
Privacy Questions or Concerns?
Contact our privacy team directly:
Email: [email protected]
Phone: +441312268640
Post: Plexwavelex Labs
West Bund Rd, Portsmouth PO6 4TT
United Kingdom